Maintenance and Support

Professional and Reliable Services

COREAI offers Asia Pacific–wide maintenance for servers, storage, and switches, along with array fault repair, hard drive data recovery, IT outsourcing, and equipment warranty renewal. Our services cover all mainstream brands, ensuring enterprise IT systems remain stable and efficient.

Server and Storage Device Maintenance

We address a wide range of server and storage device issues, including power failures, boot problems, display errors, system crashes, blue screens, automatic restarts, abnormal arrays, and unrecognized hard drives or array cards. With over a decade of hands-on experience, we ensure fast and reliable solutions.

Switch and Firewall Network Equipment Maintenance

We provide comprehensive maintenance for network devices, including switches, routers, firewalls, load balancers, video conferencing systems, engine modules, board cards, and power supplies. Our team ensures optimal performance and reliability for all critical network equipment.

Data Recovery

We recover data from servers and storage devices experiencing hard drive alarms, abnormal noises, system failures, RAID reconstruction errors, damaged RAID arrays, or offline RAID drives. Our services include restoring hard drive data, RAID data, surveillance video, databases, emails, and documents.

Technical Support and Services

24/7 Support, Rapid Response, Expert Guidance

COREAI provides round-the-clock technical support, ultra-fast response times, and one-on-one guidance to accompany every step of your business development.

Pre-Sales Service

Our consulting team offers dedicated support for cloud product advice, solution planning, and other pre-sales services.

Ultra-Fast Response

We respond to inquiries within 90 seconds and process work orders within 5 minutes for efficient customer support.

After-Sales Service

Our professional technical team is available 24/7, ensuring stable operations and worry-free product use year-round.

Full-Course Business Support

Technical experts provide one-on-one guidance from pre-launch to peak business periods, including architecture optimization, filing, and security coordination.

Guaranteed Reliability

Cloud hosts provide 99.95% uptime and 99.9999% data reliability. If downtime occurs due to COREAI, we offer 100x compensation.

Comprehensive Protection

We ensure worry-free operations with ongoing monitoring, support, and preventive measures for your business systems.